Frequently Asked Questions

Sun Deck and Pool

South Facing Pool

The sun is on the pool area all day long, even in the winter. The pool can be heated at your request for an additional charge.

Kitchen

Kitchen

There is a refrigerator, dishwasher, oven, stove, microwave, small appliances, dinnerware and cookware in the Kitchen.

Printer and Laptop in 2nd Floor Hallway

Internet Access

The house has Wireless Broadband High-Speed Internet access. There is a laptop in the home or you can connect your own device to the WiFi.

  • FAQ Hidden

  • How do we get access to the house?

    Upon receipt of payment in full, including the security deposit, we will give you a time-sensitive code for the electronic lock on the front door. This code will only work during your scheduled stay.

  • We like to spend a couple of days at home during our vacation to swim and relax. Is the sun on your pool all day?

    Yes. Our pool faces south which means the sun is on the pool area all day long, even in the winter.

  • What happens if we have any problems or questions during our stay?

    Our local management company is on-call 24/7 to take care of you. Their contact information will be in your welcome kit.

  • I don't know how to care for a pool. Is that a problem?

    The management company takes care of chemical-balancing and cleaning the pool weekly, so relax and enjoy your swim.

  • I'm concerned about cleanliness. Is the house cleaned professionally?

    Yes. The house is cleaned prior to your check-in by licensed cleaning professionals. The house is licensed by the State of Florida hotel and restaurant commission which requires strict safety and cleanliness guidelines.

  • I don't have a smart phone and I need to check my email and have Internet access on vacation. What are my options?

    The house has wireless broadband high-speed Internet access with a connected PC for your use. You can connect your own device to our WiFi as well. The pass-code is labeled on the wireless router.

  • Can I make long distance calls at the house?

    The phone service in the home includes free unlimited long distance calling, anywhere in the USA, Canada, and Puerto Rico. You will need a calling card for international calls to Europe (UK, Italy, Spain, Ireland & France).

  • What activities are available to us during our stay?

    Besides watching TV, browsing the web, and swimming in the private pool, there is a community pool, basketball and tennis courts, a sand volleyball lot, and small tot lot.

  • What's included in the kitchen?

    Seating for four plus six in dining room (10 total seats), refrigerator, dishwasher, oven,stove, microwave, small appliances, dinnerware (dishes, silverware, drink-ware) and cookware (pots, pans, utensils, etc.). There is also a set of plastic drinking cups for use outside by the pool.

  • Is smoking or pets allowed?

    The villa is non-smoking but smoking is permitted on the patio area. For the convenience of all guests, pets are not allowed, sorry.

  • How far away are the main attractions?

    The location of the villa allows easy access to the attractions, 15 minutes to Disney World, 25 minutes to SeaWorld and 30 minutes to Universal Studios. Golf courses are within 2 minutes drive.

  • Does the pool back on to other properties / walls etc?

    Yes, the pool backs on to neighboring properties, but privacy is offered due to screening by trees and shrubs. There are no unsightly walls or fences.

  • Will we have to bring bed linen / towels etc?

    Absolutely not, the villa is fully equipped with all of your holiday needs. Excellent quality bed linen, towels and beach towels are all provided.

  • Is the pool heated?

    The pool can be heated at your request at an additional charge. It is recommended between October and March. The pool is heated to the maximum temperature allowed under Florida Law, 85 degrees.

  • How far away are the shops?

    A small complex with Publix supermarket, banks, pizza takeaway, nail bar etc. is less than half a mile or 2 minutes drive. Walmart 24-hour superstore is 5 miles from the villa on Highway 27.

  • Are there any restaurants nearby?

    Turn left out of Hampton Lakes and there is a selection of restaurants about 3 miles away, namely Cracker Barrel, Perkins, Bob Evans, McDonalds, etc. Alternatively an abundance of restaurants line Highway 192, 4 miles away, Long Horn, Joe's Crab Shack, Sizzler, Outback, etc.

  • Are there any beaches nearby?

    Cape Canaveral and Cocoa Beach to the East is a 1 hour 15 minute drive and Clearwater and Tampa/St. Petersburg to the West is a 1 hour 30 minute drive. Both coasts have award winning beaches and fun for the whole family.

  • Are there any movie theaters nearby?

    A brand new 9-screen upscale IMAX theater at Posner Commons Shopping Center is 4 miles from the house.

  • What services are provided?

    The villa is professionally cleaned prior to your arrival. The pool is tested and cleaned and the gardens are maintained weekly. Community facilities including a large south facing pool with furniture, the tennis, volleyball, and basketball courts and children's play area are free to use.

  • Who do we contact for questions / emergencies?

    Our management company will provide you with a friendly but professional service. A folder is provided with a wealth of information as well as emergency contact numbers for office hours and emergencies.

  • What little extras does the villa have?

    An abundance of high quality linens and accessories. Crockery for inside and outside also add to your comfort. Computer, TV's, VCR, DVD, board games, high speed Internet access, Keurig machine, pool toys, mini basketball court, gas grill, pack and play, high chair, stroller, and umbrella stroller.

  • How do we book?

    You can choose your preferred method: E Mail, phone, on-line booking, or request or by letter, if you prefer. Our availability calendar is easy to use on-line.

  • What is the security deposit / bond?

    The security deposit is $300 USD regardless of the length of your stay and is fully refundable within 2 weeks of you leaving the villa assuming that there is no damage. Normal wear and tear and minor breakages are not deductible.

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